Privacy Policy for Hotel Reservations, Guest Information & Website Visitors
At Thilaga White House ("we", "us", "our"), we value the trust our guests place in us when making accommodation reservations, submitting enquiries, or using our hospitality services. Protecting the privacy, confidentiality, and security of your personal information is an important part of delivering a safe and reliable guest experience.
This Privacy Policy explains how we collect, use, process, disclose, and protect personal information obtained through our website, direct bookings, reservation enquiries, guest communications, and hotel services. All personal information is handled lawfully, fairly, and transparently in accordance with applicable privacy regulations and hospitality industry practices relevant to Plot No. 273, First Cross (West), Aroma Garden, Edayanchavadi, Auroville - 605101.
By accessing our website, requesting booking information, making a reservation, staying at Thilaga White House, or using any of our services, you acknowledge and agree to the practices described in this Privacy Policy.
Key Privacy and Data Protection Definitions
To help you better understand this Privacy Policy, the following definitions apply:
- Personal Data: Information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual, including guest and reservation information.
- Data Controller: The organisation responsible for determining how and why personal information is collected, processed, stored, and used.
- Data Processor: A third party authorised to process personal information on behalf of the Data Controller for approved operational purposes.
- Data Subject: Any individual whose personal information is collected, including hotel guests, reservation holders, and website visitors.
- DPO: Data Protection Officer responsible for overseeing compliance with applicable privacy and data protection obligations.
Types of Personal Information Collected for Hotel Bookings and Guest Services
To provide accommodation services, manage reservations, facilitate guest registration, improve hospitality experiences, and comply with legal obligations applicable in Plot No. 273, First Cross (West), Aroma Garden, Edayanchavadi, Auroville - 605101, we may collect different categories of personal information. Anonymous information that cannot identify an individual is generally excluded from this Privacy Policy.
Guest Identity and Check-In Information
Identity information may include your full name, surname, gender, nationality, date of birth, passport details, government-issued identification numbers, visa information, driving licence details, and other information required for guest registration, accommodation records, and check-in procedures.
Reservation Contact and Communication Information
Contact information may include your email address, mobile number, telephone number, residential address, and any communication details voluntarily shared when submitting enquiries, requesting assistance, modifying reservations, or communicating with our guest services team.
Special Requests and Sensitive Personal Information
To provide personalised hospitality experiences and ensure guest wellbeing, we may collect limited sensitive information such as dietary requirements, food allergies, accessibility needs, mobility assistance requests, health-related information relevant to guest safety, religious preferences affecting service delivery, or other information voluntarily provided by you. Such information is collected only when necessary and for a valid purpose.
Payment, Billing and Reservation Transaction Information
Financial and transactional information may include billing details, invoices, deposits, payment confirmations, refund records, cancellation information, accommodation booking history, and credit or debit card information processed through secure payment gateways used by Thilaga White House.
How to Contact Thilaga White House Regarding Privacy Matters
If you wish to access, update, correct, or request additional information regarding your personal data, exercise applicable privacy rights, or raise concerns about how your information is handled, please contact us using the details below:
Thilaga White House
Plot No. 273, First Cross (West), Aroma Garden, Edayanchavadi, Auroville - 605101
Email: twhpy1961@gmail.com
We will make reasonable efforts to respond to privacy-related enquiries and requests in accordance with applicable laws and regulations.